Unfortunately COVID19 is causing extensive delays with our deliveries.
Current update from Australia Post:
19 June 2020
With our business adapting to the challenges the current pandemic presents, our normal practice of delivery has been impacted.
There are delivery delays in our network due to:
- reduction in air freight capacity and passenger flights (which also carry our parcels)
- a significant increase in parcels volumes, many which require manual sorting
- hygiene and social distancing requirements in our network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)
Express Post guarantee temporarily suspended
Effective 20 April 2020, we're temporarily suspending the Express Post guarantee of a refund and replacement envelope or satchel for articles that don’t meet the next business day delivery standard
Express Post is still available
Our Express Post service will continue to be our fastest postal delivery option for our customers – and we'll continue to prioritise these deliveries. They just may not be delivered next business day every time.
This change is due to delays to our delivery services caused by the ongoing impacts of the coronavirus pandemic.
We understand this can be frustrating but we ask for and thank you for your patience.
Thank you, TCK.